Amazon Alexa: Help and Support

Communication with Alexa is based on a couple of basic rules. When you launch a skill, for instance, phrases such as "my Home Connect oven" can lead to errors. It is therefore better to play it safe by selecting a direct command (e.g. "Alexa, start Home Connect oven").

Sometimes you may use words or phrases that are not yet saved in the system. Simply rephrase your request and try again. However, in the background, we are continually updating and improving the system with each new version.

If you want to give a voice command to your washer, you can say, for instance, "Alexa, ask My Washer when the laundry will be done." Your Amazon Echo needs the word "Alexa" to wake up, while in this case "My Washer" is the keyword for addressing your Bosch, Gaggenau, Neff, Siemens or Thermador washer with Home Connect.

Accordingly, you can use voice commands for “My Coffee Machine”, "My Oven", “My Dishwasher” and “My Hood”. One possible voice command is for example: "Alexa, tell My Coffee Machine to prepare a large extra strong Cappuccino and start now."

All Home Connect appliances need to be approved for remote control by the user. Please refer to the relevant user manual to find out how this works for each home appliance.

The Home Connect oven, washer, coffee machine, dishwasher, dryer, hood and Roxxter skills are currently available in Germany, Austria, the UK and Ireland. Additionally, the Home Connect coffee machine, dishwasher, dryer, hood, oven and washer skills are available in the US. You can also use the skills for the Home Connect coffee machine, dishwasher, hood and oven in Canada. In France and Spain, the coffee machine and oven skill as well as the hood skill are currently available. More skills and countries will follow shortly.

In short – yes. For example Amazon Echo Show or Amazon Echo Dot offer the same voice interaction function as Amazon Echo: All of these devices use the Amazon Alexa voice service.

Initially, the most commonly used home appliance functions will be available via voice control, such as switching on and off, starting a favourite program and checking the status. We will add a number of other options during the upcoming year.

The oven skill supports starting the following heating modes in particular: Top/bottom heating and 4D hot air, including fast preheat. You can also set and change the temperature and time and request the oven status, i.e. remaining time, selected heating mode and temperature, and stop the oven.

The coffee machine skill will in future support starting the following programs in particular: Espresso, espresso macchiato, coffee, cappuccino, latte macchiato and white coffee. You can also set the coffee strength and filling capacity and request the appliance status.

Yes, you can basically. Unfortunately with most of the appliance models rinses after switching on. In order to prepare a coffee, you need to wait until the appliance has finished rinsing and place your cup before coffee preparation can start. With selected models, the rinsing can be disabled.